Danger: Unsupervised Thinking!

April 29th, 2010
Warning!

Warning!

When I was a kid, my parents from time to time left me in charge of my younger brother.  Since we both still had all our limbs when they returned, they figured it worked just fine and they could keep on doing it.  Neither my brother nor I particularly enjoyed it, but we coped.  (Kicking and screaming are valid methods of coping, right?)

I bring this up because the biggest problem with me taking care of my brother, from my perspective, was unsupervised thinking.  When he was quiet and calm, it was NOT a blessing; it was a warning that he was about to break out in a new direction.  It was much better if I could preemptively direct his thoughts toward a safe goal, like a nice game of 52-pickup, before he came up with something like indoor dodgeball.

Unsupervised thinking is dangerous when it comes to website visitors as well, as I learned today in our webinar, Proven Copywriting for SEO and PPC. When people click on a PPC ad, they arrive at a landing page.  That page should give them clear direction about what to do next:  fill out a form, download a white paper, request a demo, etc.  A little guidance will help a lot with your conversion rate.

If the page has too much information on it, the clickers get confused or frustrated.  They may forget why they came to your site in the first place.  They may click away to some other site instead of staying to buy your product or request more information.  Help them out; give them a clear and simple path for their thoughts, a goal to click toward.

Neighborhood watch

March 17th, 2010

Somewhere on the Internet, there is a run-down neighborhood cluttered with discards.  Drifts of items pile up in abandoned shopping carts. CDs and sweaters and figurines and television sets spill out onto the information highway.

The neighborhood is not far from the slick shopping districts with the shiny sites.  It’s a mere five clicks away, according to today’s webinar, Optimize Your eCommerce SEO and Conversion Rates.

Five clicks.

Five clicks are the difference between a forlorn abandoned shopping cart and retail heaven.  If it takes more than five clicks for visitors to your site to purchase your products, they are likely to leave the stuff in the cart and walk out of your store.  It’s understandable, really.  In the same way that you reconsider that driving NEED for a pint of ice cream when you confront the 47 people in line at the grocery checkout, your potential customers get annoyed and cranky long before they reach the register.

Fight internet litter!  Clean up the neighborhood!  Save the clicks.