In case you missed last week’s webinar on Metrics That Matter in Social Media, here’s a recap—we’ll discuss the top 4 metrics:
Loyalty:
Consider this when you’re evaluating your target audience’s loyalty to your brand:
Are social community members interacting with your brand a) regularly, and b) repeatedly–sharing content and links, mentioning your brand, and, most importantly evangelizing?
The key is to get as many people as you can, telling their peers about “how great” your product is—this is essentially FREE advertising, and a variety of promotion that is invaluable because people tend to trust their peers over marketers!

These are people telling one another about your brand--what are they saying?
Brand Mentions:
The term we use to describe the number of brand mentions online, is Share of Voice. Your Share of Voice is equal to the percentage of mentions you have versus those of your competitors—whoever you determine those to be. The Share of Voice figure will give you a good idea of how often your brand is being talked about on the internet–figure out where you’re being discussed, and how users are describing your brand—this will indicate users’ Sentiment.

Where are people talking about your brand?
Activity Ratio:
How active is your brand’s social network? In Facebook for example, compare (using Facebook Insights) the ratio of active members to the total number members–chart this number over time to determine the ebb and flow of your social followership. There will always be some members of your social network that are inactive, but if you initiate a campaign to increase interaction, by say, incorporating more multimedia (people love to interact with and share multimedia!), measure the resulting data and see if that doesn’t jump start users interaction!
There are a variety of social analytic tools that measure activity—one that we use at Webmarketing123 is called Lithium (previously known as Scout Labs)—check it out!
Conversions:
Everyone wants to measure the volume of leads generated by their social media efforts, but that number is only important relative to your conversion rate on those leads. While the volume of leads may not be there yet, the opportunity to convert on the leads you do have may be staring you in the face. Figure out where your leads are coming from (the flow of traffic through links) by creating campaigns in Salesforce or Marketo, then figure out how many of those clicks are turning into deals.







